Intensive Support
Centrelink uses a tool called the Job Search Classification Instrument (JSCI) to determine what type of Job Network service will suit you best. If you have still not found work after three months your Job Network member will use more resources to help you find a job. Intensive Support provides one-to-one assistance to help you get and keep a job.
You will keep getting Intensive Support until you find a job. The following services are part of the Intensive Support.
Job Search Plan - together with your Job Network member you will work out what can be done to improve your success in finding work.
Job Search Training – Your Job Network member will discuss with you which areas of job search skills that may need improving. Then you and your Job Network member can work out a program tailored for you to build up those specific skills. This may include help with application writing or updating of your résumé, you may learn how to improve at interviews, get advice on how to show your skills to employers, and get help with building your self confidence and exploring new work areas where your experience can be used.
Job Search Training usually runs over 15 days , however, it can be arranged differently if you have part-time work or study commitments, or get sick.
If you are an Indigenous or mature age job seeker (aged 50 years or more) you may volunteer for Job Search Training as soon as you start receiving an eligible allowance from Centrelink . If you are aged 15-24 and are receiving Newstart Allowance or Youth Allowance you will normally be required to participate in job search training immediately after you have been referred to your Job Network member. If you are aged 15 - 24 and are receiving payments from Centrelink other than Newstart Allowance or Youth Allowance you can volunteer for early access to job search training. Similarly, if you are under 21 and not in receipt of any payments from Centrelink you can also volunteer for early access to job search training.
Regular meetings with your Job Network member – this gives you a chance to get advice on the best ways to find a job. For example, you may need to change your Vocational Profile to get job matches that better suit your experience. You will meet with your Job Network member at least every three months and more frequently if you have been unemployed for more than 12 months.
Customised Assistance - If you are still unemployed after 12 months your Job Network member gives you more services suited to your individual needs. You may receive special training to prepare you for work, counselling and work experience.
Depending on your needs your Job Network member may also give you:
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more intensive job search activities with fortnightly contact
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additional services, facilities and activities, such as interpreter services or some money for travel if you are referred to a job interview but cannot afford to get to the interview
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support while you are settling in to a new job.
Job Seeker Account – in some cases Job Network members can help cover some of job seekers’ costs involved with job searching. For example, the Job Network member may help you with the fares to attend a job interview, or if you have to purchase special clothing or equipment for a job you are about to start.
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