2001 Employer Survey Papers
The Employer Survey Papers is a collection of reports which explores employers’ awareness of, use and satisfaction with services provided by Job Network. The reports are based on the 2001 Survey of Employer Use and Perceptions of Job Network.
The job recruitment market has undergone significant changes in the last few years. Notwithstanding the changes in employment conditions and working conditions, the increased access to internet and online business-to-business transactions and the establishment of the Job Network have all impacted on methods used by employers to recruit staff. This paper provides analysis of recruitment methods used and how they have changed between 1997 and 2001. Also included is a discussion of factors such as type of job, skill requirements, business size and industry which help determine what recruitment method is used. The paper concludes with consideration for improving the positioning of Job Network in the evolving recruitment market.
Ultimately the success of Job Network is dependent on employer endorsement of the system. The mid to late nineties saw a decline in employer satisfaction with the Commonwealth Employment Service. Three years after the establishment of Job Network is an appropriate time to examine employers awareness, use of, and satisfaction with services provided by Job Network. The paper also examines the differences in employer perceptions by industry, business size and by region. The paper concludes with some suggestions for increasing employer endorsement of Job Network including previously untapped markets.
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While Job Network is positively viewed by employers and has continued to improve since its implementation, there are areas where services could be improved. This paper explores what drives employers’ satisfaction with recruitment services provided by Job Network and highlights areas where these services could be improved. Employers who are satisfied with the service provided by Job Network members will bring repeat business. The paper concludes with some suggestions for increasing employer satisfaction with Job Network services.
The use of Internet and electronic mediums to recruit staff has increased in recent years. As part of the delivery of online Government services, JobSearch provides job matching services for employers and job seekers. This paper explores how JobSearch is used by customers in comparison to other recruitment methods and what employers think of the service provided.
Primarily employers assess a job applicant’s suitability based on their skills and experience relative to the position being filled but there are other influential factors which impact on employer’s attitudes to job applicants. These include a persons age, gender, cultural background or how long they have been unemployed. Job Network members play an important role challenging these sometimes negative perceptions that employers have about job seekers. Job Network members can also reduce these perceptions by:
- helping job seekers to identify job opportunities that suit them;
- educating job seekers that jobs that can be used as stepping stones to better jobs or careers; and
- ensuring job seekers understand what attributes employers value. The attributes include a willingness to work, reliability and ability to get on with others.
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