Job seeker satisfaction with Centrelink
2002 Survey of Job Seeker Satisfaction with Centrelink: Topic Papers
The Job Seeker Survey Topic Papers explore job seekers' experiences with a range services provided by Centrelink. The reports are based on the 2002 Job Seeker Evaluation of Employment Services (Centrelink) Survey.
- Job Seeker Choice of Service Provider This paper presents a discussion of Centrelink services with a particular focus on the key function areas of providing information about recipients’ choice of provider and overseeing the referral process to those providers.
- Job Seeker Use of Self Help Facilities This paper presents a discussion of Centrelink services with a particular focus on the touch screens and other self help facilities.
- Participation and Obligations This paper presents a discussion of Centrelink services with a particular focus on the application of rules and regulations as they concern job seeker participation requirements.
- Registration and Information Provision This paper investigates issues surrounding registration and the changes in customer views over time. The paper focuses on the key issues relevant for registration from the job seekers' perspectives.